Frequently Asked Questions
What must I do to prepare for treatment?
Please ensure that all windows are closed, vehicles are not left right next to the building, and access to exterior water is available.
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Do I need to be there when you come?
No, however, please ensure that any locks that impede access to your roof or yard are left unlocked in advance.
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How will I know when you are coming?
You will be given a call 1-2 days prior to our arrival. Unfortunately due to unpredictable weather, we cannot accurately give this information in advance.
Work is weather permitting and is subject to change. We apologize for any last minute delays or cancellations.
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What forms of payment do you accept?
We accept cash, cheques, Mastercard, and Visa
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Are you properly insured?
Yes, Thomson Roof Treatment is fully insured, and would be happy to provide documentation upon request. Our Worksafe BC number is 282337.
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Is gutter cleaning included?
Yes, gutter cleaning is usually included with the initial treatment. Extra cost may be involved if gutters have not been regularly maintained.
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Do you do roof and/or gutter repairs, or gutter cleaning without treatment?
No, we specialize in roof treatment. Ask us and we’d be happy to provide referrals to local companies.